America’s Preferred Home Warranty Review 2022
Company Overview
APHW was founded in 1999, and is based in Jackson, Michigan. The company foregrounds its Christian beliefs and values, saying that “every member of our team shares a commitment to the Christian mission, values, and vision that help make APHW an industry leader.”
The company also claims that it is different from its competitors because it allows customers to choose their own licensed contractors. This may have been true a few years ago, but nowadays quite a few home warranty companies allow customers this freedom.
States Covered
- APHW operates in 49 States. The Company does not operate in California.
47% of our 538 survey correspondents said that coverage and support was the most important aspect of a home warranty, so make sure a company covers your home state first, before considering other factors. APHW has limited coverage across the US, so this is particularly important if you are attracted by their policies.
Available Plans
Unlike most other home warranty companies, APHW doesn’t offer metallic “levels” of coverage (such as silver, gold, and platinum). Instead, the company offers a standard plan with three levels of deductible. You can choose a deductible of $50, $100, or $125, and the annual cost of your plan will be adjusted according. America’s Preferred Home Warranty’s lowest deductible is lower than industry standards.
There is an option to buy extended coverage, however, which APHW calls “Preferred Upgrade.” This plan gives you an extended range of parts and repairs not only on items in the standard plan but also in many items beyond the scope of the standard plan, such as air conditioning refrigerant recovery, dishwasher baskets, microwave linings, garage door opener keypads and transmitters, and coverage for the cost of a crane to install a new central air unit.
Each coverage plan offers different pricing tiers based on your deductible:
| Available Plans | Standard Coverage | With Preferred Upgrade |
|---|---|---|
| Built-in dishwasher | ✓ | ✓ |
| Built-in microwave | ✓ | ✓ |
| Built-in oven | ✓ | ✓ |
| Central air conditioning | ✓ | ✓ |
| Free-standing range/cooktop | ✓ | ✓ |
| Garbage disposal | ✓ | ✓ |
| Heating system | ✓ | ✓ |
| Refrigerator | ✓ | ✓ |
| Attic & exhaust fans | ✓ | ✓ |
| Central vacuum | ✓ | ✓ |
| Ductwork | ✓ | ✓ |
| Electrical system | ✓ | ✓ |
| Instant hot water dispenser | ✓ | ✓ |
| Plumbing | ✓ | ✓ |
| Stoppages | ✓ | ✓ |
| Trash compactor (built-in) | ✓ | ✓ |
| Water heater | ✓ | ✓ |
| Garage door opener | ✓ | ✓ |
| Hotel benefits | ✓ | ✓ |
| Humidifier | ✓ | ✓ |
| Permanently installed sump pump | ✓ | ✓ |
| Roof leak repair | ✓ | ✓ |
| Septic system | ✓ | ✓ |
| Water well pump | ✓ | ✓ |
| Built-in dishwasher (adds): racks, baskets, and rollers | ✓ | |
| Central air (adds): refrigerant recovery, cost of crane, registers & grills | ✓ | |
| Ceiling fan | ✓ | |
| Central heat (adds): registers, grills and heat lamps | ✓ | |
| Garage door opener (adds): hinges, springs, keypads, and remote transmitters | ✓ | |
| Refrigerator (adds): refrigerant recovery, control board, ice maker and ice/beverage dispenser | ✓ | |
| Special electrical package: fire/burglar alarm, lighting fixtures, and doorbell | ✓ | |
| Toilets (adds): replaced with like quality | ✓ | |
| Trash compactor (adds): lock and key assembly, buckets | ✓ | |
| Oven/range (adds): interior lining, clocks, rotisseries, racks, handles, knobs, and dials | ✓ | |
| Water heater (adds): sediment buildup | ✓ | |
| $250 towards code violations | ✓ |
This list of covered items is fairly standard for a home warranty policy. When buying any policy, including those by APHW, you should carefully read through what is covered in order to make sure that the appliances and systems you have are protected by the warranty you are buying.
You can also add on extra items to these plans, for an additional cost – see the section on optional add-ons below for a list of these.
Real Estate Plans
America’s Preferred Home Warranty offers real estate professionals a mobile app and website called Real-Pro®. This tool allows real estate professionals to purchase, maintain, manage, and renew multiple warranty contracts. Realtors or brokers can also get a quote using America’s Preferred Home Warranty’s online form or by calling 800-648-5006.
Plan Pricing
During our research, we requested quotes from APHW for both standard coverage and “preferred upgrade” for two states – Texas and Florida. Normally, we also ask for quotes for California and New York, but APHW doesn’t cover California.
Here are the prices we were given for a policy with a standard deductible:
| Standard Coverage | Preferred Upgrade | |
|---|---|---|
| Florida | $475 | $559 |
| New York | $475 | $559 |
As we can see, your location doesn’t appear to make any difference to the price of these plans
On the other hand, the pricing of these plans is highly competitive. During our research, we found that the average cost of a home warranty plan in the US was $574. Both plans from APHW, including preferred upgrade, cost less than this, potentially saving you money over the course of the plan.
APHW allows customers to sign up for monthly plans. The company also told us that they offer free cancellation on these plans.
There are some other costs involved with this type of policy. All home warranty providers charge a service fee, and the industry-wide average service fee is about $82. This is due each time you call out a technician to fix an appliance. APHW charges service fees of either $50, $100 or $125. This makes the average service fee lower than the industry average, if you take the lower deductible plan.
51% of our survey correspondents said that pricing information was the most important piece of information they need when choosing a home warranty policy, and 70% of survey correspondents said that the monthly or annual cost of a plan was more important to them than service fees. APHW offers very competitive pricing, with both annual fees and service fees below the industry average.
Optional Add-Ons
It’s possible to add extra appliances, items, or systems to your APHW policy. The company charges an extra monthly or yearly fee for each item. These optional upgrades include water softener systems, jetted bathtubs, pool, and spas. Here are the prices we were given to cover each item:
| Optional Add-Ons | Price |
|---|---|
| Pool/spa | $15.42 per month; $185.04 per year |
| Premium/saltwater pool/spa | $28.75 per month; $345 per year |
| Jetted bathtub | $10.42 per month; $125.04 per year |
| Water softener | $7.92 per month; $95.04 per year |
Be aware, however, that many of these extra items and systems are only covered to a limited degree by a APHW policy. The company is quite open about this, and lists these limitations on their website. Customers looking to add these items to their policy should make sure that their equipment is covered by reviewing this information.
Types of Damage Covered
The policies offered by APHW are pretty standard when it comes to the kind of damage they cover. These policies:
- Provide a commitment to repair certain appliances and systems if they malfunction,
- Cover repair and replacement costs on major home systems and appliances in the event of breakdowns associated with normal wear and tear.
However, buyers should be aware that there are some limitations to what a home warranty plan can cover. Home warranties cover breakdowns that occur due to normal wear and tear. For example, if a fan in your AC unit breaks due to natural use, a home warranty plan would typically cover the replacement. However, if that AC was broken from human misuse or a natural event like a tree branch falling on the outdoor air handler, it would not be covered.
Home warranty coverage doesn’t usually apply if a system or appliance stops working because of misuse or abuse. It also doesn’t cover malfunctions due to lightning strikes or fire; for protection from these events, you need homeowners insurance.
Plan Exclusions
AS with all home warranties, the policies offered by APHW come with a long list of exclusions and limitations. APHW makes this information available, however. There is a detailed list in America’s Preferred Home Warranty’s sample contract which outlines what is and isn’t included. Items not covered include outside or underground piping and service calls where no covered defects are found, in addition to other exclusions.
Payout Caps and Limitations
A payout cap is the maximum amount a home warranty pays for work being repaired or serviced—the rest you’ll need to pay out of pocket. There is a long list of payout caps and limitations for America’s Preferred Home Warranty. Overall, the policy’s maximum aggregate liability is $25,000, slightly higher than industry standards.
Here’s are some more specific limitations:
| Covered Item | Payout Cap |
|---|---|
| Commercial-like, Ultra-premium, or combination appliances | $1,000 |
| Heating systems | $2,250 |
| Hot water or steam heating systems | $1,500 |
| Geothermal heating | $1,500 |
| Air conditioning system | $2,250 |
| Roof leak repair | $550 |
| Concealed plumbing or enclosing wiring ductwork | $500 |
| Pool/spa | $600 |
| Premium/saltwater pool/spa | $1,200 |
| Washer and dryer, water well pump, and septic | $400 |
| Water softener | $600 |
| Humidifier | $500 |
| Special electrical package upgrade | $1,000 |
| Water heater | $500 |
| Additional Refrigerators | $1,000 |
| Preferred upgrade package | $200 more from base limit |
| Preferred upgrade package (toilet) | $200 per occurrence |
| Termite Control | $500 |
| Sprinkler Systems | $250 |
| Gas Fireplace | $400 |
27% of our survey correspondents said that getting the maximum payout cap is important to them when choosing a home warranty policy. APHW has a payout cap that is higher than the industry average, potentially protecting you from out-of-pocket costs.
Response Time
Policyholders can pick their own licensed contractor after approval from America’s Preferred Home Warranty. Once approved, you are responsible for calling the contractor to initiate and schedule repairs. The company doesn’t state how long it’ll take to get approval, but they will try to expedite the process in emergency situations.
Customer Service and Claims
There is 24/7 customer service support via email, the online contact form, or phone at 800-648-5006.
To start a claim, you’ll need to fill out an online form and receive a claim number. Claims can also be initiated by phone. You are then responsible for calling a licensed contractor to diagnose the issue. Once the contractor is on-site, you need to call claims back to receive approval over the phone or you risk the claim being denied. If approved, the contractor can start work. Remember, there is no guarantee of coverage, so it is best to contact the company first with as much detail as possible to better your chances of getting a claim approved.
When shopping for home warranty plans, consider the flexibility and overall coverage you get for the price. Every company is different.
Customer Satisfaction
As we’ve seen in the sections above, in most respects APHW offers better than average home warranty policies. Where the company really shines, though, is in customer satisfaction.
APHW has also received many positive customer reviews, and generally trends high for a home warranty company, because these companies tend to attract negative reviews.
Reviewers have praised the company for their reponsiveness, and valued the flexibility of being able to choose their own repair person. APHW have offered that freedom to customers for longer than most of their competitors, and it seems that they are used to working in this way.
America’s Preferred Home Warranty vs. the Competition
Let’s compare the service offered by APHW with that provided by American Home Shield Warranty. American Home Shield, having been founded in 1971 AHS is well established in the industry.
Here’s how the two companies compare:
| American Home Shield | America’s Preferred Home Warranty | |
|---|---|---|
| Average Cost of Plan | $579.88 | $517 |
| # of Plans Available | Three | Three (with options) |
| Service Fee | $75-$125 | $50-$125 |
| States covered | 50 | 49 (excludes CA) |
As we can see from this table, the price of APHW is lower than that of their competitors. And though not covered in this table, the level of coverage offered by the company is about the same as well, as are their exclusions.
The major difference between APHW and other companies which provide home warranties is their customer satisfaction score, which is impressively high. This indicates that the majority of customers were happy with the service they received, and gives APHW an edge over the competition.
Verdict
America’s Preferred Home Warranty is an above-average home warranty provider. The company offers home warranty policies which cover a fairly standard range of items and systems, and have standard exclusions. The price of these policies, however, is unusually low, and the freedom to choose your own repair person will be valuable for many customers.
Where the company really shines, though, is when it comes to customer satisfaction. APHW has collected many positive customer reviews. This indicates that the majority of customers are happy with the service they receive from APHW.
Priority Home Warranty FAQs
How Much Does an America’s Preferred Home Warranty Cost?
During our research, we found that the average price for an APHW plan for a year was $517. This is $60 cheaper than the average for this sector.
What Do America’s Preferred Home Warranty plans cover?
APHW Home Club plans cover most major appliances, home systems or a combination of both. You can choose various levels of coverage for your appliances, or a preferred upgrade package which covers extra items.
What Does an America’s Preferred Home Warranty not cover?
APHW policies, like those of other home warranty companies, do not cover damages resulting from misuse or from natural events. Damages caused by natural events may still be covered by your homeowners insurance policy.
How Much Is America’s Preferred Home Warranty’s service fee?
It depends. Sometimes, the company will charge a $50 service fee, and sometimes this is $100 or $125. You should clarify with the company which fee applies to your policy.
Can you cancel an America’s Preferred Home Warranty plan for free?
Yes. APHW told us that customers can cancel these policies for free.
How do you file a claim with America’s Preferred Home Warranty?
There is 24/7 customer service support via email, the online contact form, or phone at 800-648-5006.
What is the response time after filing a claim with America’s Preferred Home Warranty?
Because APHW doesn’t have its own contractor network, the response time for claims depends entirely on the contractor you choose to carry out repairs.
Are there customer service complaints against America’s Preferred Home Warranty?
APHW does have a handful of customer complaints with third party sites relating to coverage, service, or both. This is not unusual for a home warranty company, however, and in general the level of customer satisfaction with the company is high.
Methodology
There are several aspects to consider when evaluating a home warranty company and its coverages. To assist in your decision process, our methodology for reviewing home warranties includes a quantified scoring system that evaluates four major categories – total plan cost, coverage and support, customizability and transparency. Within those four major evaluation categories we look at 15 core features that include annual plan fees and service fees, claim response times, payout caps, states available, contract length range, customizable coverages, ability to use own repair person, free cancelation, plan pricing, plan exclusions and other plan provisions available online. We assign fractional score values ranging from 0.00 to 1.00 points for each feature and then weight those feature values according to subject matter expert advice and consumer survey importance ranking. We also compare features for each company to industry average values determined from our data collection for the top 25 home warranty providers. Third-party ratings and customer satisfaction scores are factored in to help assess a home warranty company’s overall quality, suitability and value.