How to Check and Pay Water Bill Online Where Service Is Available

Who needs this service?

• Citizens residing in urban or semi-urban areas with a piped water connection from a municipal corporation or water board (e.g., Delhi Jal Board, BMC Mumbai, BWSSB Bangalore).

• Tenants or landlords needing to clear monthly/quarterly water dues to avoid disconnection.

• Users who have a valid Consumer Number (K No., RR No., CAN, etc.) printed on their physical bill.

Required documents & details:

To pay online, you do not need physical documents, but you must have the following details ready:

• Consumer Identifier: This varies by state (e.g., K Number for Delhi, RR Number for Bangalore, CCN for Mumbai). It is always printed on the top-left or right of your old bills.

• Latest Water Bill: Useful to verify the “Bill Amount” and “Due Date.”

• Mobile Number: Preferably the one registered with the water board for OTP verification (though often not mandatory for simple quick pay).

• Payment Method: UPI App (GPay/PhonePe), Net Banking credential, or Credit/Debit Card.

Online Application Process (Step-by-Step)

There are two main ways to pay: Method A (Easiest – Using BBPS Apps) and Method B (Official State Portals).

Method A: The “Universal” Method (Recommended)

Most Indian water boards are now on the Bharat Bill Payment System (BBPS). You can use any UPI app like GPay, PhonePe, or Paytm. This is often faster than official websites which may have server issues.

1. Open your UPI App (e.g., PhonePe, GPay, Paytm) or Bank App.

2. Go to the “Recharge & Pay Bills” section and select “Water”.

3. Search for your Board: Type your city or board name (e.g., “Delhi Jal Board” or “Hyderabad Metropolitan”).

4. Enter Consumer Number: Type your unique ID (K No / RR No / CCN) found on your bill.

5. View Bill: The app will automatically fetch your Current Due Amount and Name.

   • Note: If the name matches, proceed. If not, recheck the Consumer Number.

6. Pay: Complete the payment via UPI/Wallet. You will receive an instant “Paid” stamp and SMS.

Method B: Using Official Government Portals

If you need a detailed receipt or the BBPS app isn’t working, use the direct official website.

1. Delhi (Delhi Jal Board – DJB)

• Official Portal: djb.gov.in

• Process:

  1. Visit the URL and click on “Pay Online”.

  2. Select “Pay through Payment Gateway”.

  3. Enter your 10-digit K Number.

  4. The system shows your pending bill. Click “Pay” and choose Debit Card/Net Banking.

2. Mumbai (MCGM / BMC)

• Official Portal: portal.mcgm.gov.in

• Process:

  1. Go to the site $\rightarrow$ Click “Pay Water Bill” (No login required for Quick Pay).

  2. Enter your Consumer Number (CCN).

  3. Select “View” to see the outstanding amount.

  4. Proceed to pay via the specific bank gateway provided.

3. Bangalore (BWSSB)

• Official Portal: bwssb.karnataka.gov.in (Redirects to Sajala or KarnatakaOne)

• Process:

  1. Look for “Quick Pay” service.

  2. Enter your RR Number.

  3. Verify the details and pay using the BillDesk gateway.

4. Chennai (CMWSSB)

• Official Portal: cmwssb.tn.gov.in

• Process: Click on “Online Services” $\rightarrow$ “Water Tax & Charges Payment”. Login with your registered mobile number or pay as a guest using your CMC Number.

5. Hyderabad (HMWSSB)

• Official Portal: hmwssb.telangana.gov.in

• Process: Use the “Online Bill Payment” tab. Enter your CAN Number. You can also use the official “HMWSSB Citizen Services” App.

Offline Process (If Online Fails)

If online payment is not possible, you can visit designated government centers. Bring a copy of your last bill.

• Bangalore: Visit any BangaloreOne center.

• Rajasthan: Visit an e-Mitra kiosk.

• Delhi: Visit the Zonal Revenue Office of DJB or designated “Jal Suvidha Kendra”.

• General: Most cities allow payment at Common Service Centers (CSC) or designated bank branches (often Axis Bank or HDFC Bank, check your bill back-side for the list).

How to Check Payment Status

• Via Portal: Log in to the same official portal used for payment. Look for a tab named “Payment History”, “Last Receipt”, or “Track Transaction”.

• Via BBPS (Apps): Go to “History” in your UPI app. A green tick means the bill is paid.

• Via SMS: You should receive a confirmation SMS from the board (e.g., “VD-DELJAL” or “BX-BWSSB”) within 24 hours.

Common Problems & Solutions

1. “Consumer Number Not Found”

   • Reason: You may be entering the wrong ID or the server is down.

   • Solution: Check your physical bill. Ensure you are not confusing “Account ID” with “Consumer Number” (they are different in cities like Mumbai). If the error persists, try the official portal instead of a third-party app.

2. Money Deducted but Bill Not Paid

   • Reason: Bank server timeout.

   • Solution: Do not pay again immediately. Wait 24-48 hours. Most boards (like DJB and BWSSB) run a reconciliation script at night that will update the status automatically. If not refunded in 3 days, email the “Transaction ID” to the board’s helpdesk.

3. Bill Amount Shows “Zero” or “Null”

   • Reason: The bill has not been generated for this cycle yet.

   • Solution: Wait for the physical bill or SMS notification. You cannot pay if the system shows zero dues.

4. Wrong Amount Displayed

   • Reason: Previous arrears or late fees might be added.

   • Solution: Download the “View Bill” PDF from the official portal to see the breakdown of charges before paying.

5. Payment Gateway Crashing

   • Reason: High traffic on government servers.

   • Solution: Try paying during non-peak hours (early morning or late night). Or switch to a BBPS app (GPay/Paytm) which is often more stable.

Official Helpline Numbers

Note: 1916 is a common water helpline for many states, but not all.

One Next Step You Can Do:

Check your latest physical water bill now. Circle the Consumer Number (or K No / RR No) with a red pen and save it as a contact in your phone (e.g., “Water Bill ID”). This ensures you never have to hunt for the paper bill when the due date arrives.

This information is from official sources as of January 2026. Always verify on the official portal for the latest updates.