Cinch Home Services Review 2022
Cinch Home Services Review 2022
| Packages available | Appliances | Integrated systems | Complete reception |
|---|---|---|---|
| clothes dryer | ✓ | ✓ | |
| Washers | ✓ | ✓ | |
| Hobs | ✓ | ✓ | |
| Dishwasher | ✓ | ✓ | |
| Food centers (integrated) | ✓ | ✓ | |
| Freestanding ice makers | ✓ | ✓ | |
| Microwaves (integrated) | ✓ | ✓ | |
| Ranges | ✓ | ✓ | |
| Kitchen hoods | ✓ | ✓ | |
| Refrigerators | ✓ | ✓ | |
| Trash compactors (integrated) | ✓ | ✓ | |
| Wall ovens | ✓ | ✓ | |
| Air conditioning, including ducts | ✓ | ✓ | |
| Attic Fans/Ceiling Fans | ✓ | ✓ | |
| Central vacuums | ✓ | ✓ | |
| Doorbells | ✓ | ✓ | |
| Electrical system | ✓ | ✓ | |
| Garage door openers | ✓ | ✓ | |
| Garbage disposal | ✓ | ✓ | |
| Heating system, including ducts | ✓ | ✓ | |
| Instant hot/cold water dispenser | ✓ | ✓ | |
| plumbing system | ✓ | ✓ | |
| Smoke detector | ✓ | ✓ | |
| sump pump | ✓ | ✓ | |
| Bathroom | ✓ | ✓ | |
| Water heater | ✓ | ✓ | |
| Whirlpool/jet bath (integrated) | ✓ | ✓ | |
| Home insurance deductible reimbursement | ✓ | ||
| Credit for air conditioner or water filter | ✓ | ✓ | ✓ |
| $50 Green Reward | ✓ | ✓ | ✓ |
The Total Plan covers all Appliances and Integrated Systems Plans, as well as any deductibles paid for a claim on your home.The credit can only be used once per year.
Cinch Home Services offers a wide range of plans that cover a variety of products.Standard plans don’t always include things like smoke alarms and doorbells.
The site does not advertise the prices of optional add-ons like pools, spas, well pumps and septic system coverage.
Real estate projects
Cinch Home Services offers plans to both realtors and buyers, but the website does not mention any differences in pricing or warranty plans for realtors.These plans do include commercial real estate coverage and resources.
Package pricing
Cinch Home Services offers a wide range of plans, but they charge an inflated price.Pricing for packages is heavily dependent on where you live in the United States.The prices of packages in different states were very diverse.Residents of more expensive regions can expect to spend more on their plan.Cinch is very cost-effective if you live in an area where the prices are advertised as low.This is because the $150 deductible in this industry increases your cost when you require service.
Add-ons are available as an option
The following systems are also covered:
- Swimming pools
- The Spas
- Septic tanks
- Well Pumps
The contract template and FAQ provide some details about the coverage options.
Also available is the Premier Upgrade Package.The Premier upgrade package provides $500 or $1,000 extra to cover costs that are not covered by warranty services.The maximum limit per transaction is $1,000 or $2,000 and it can be applied twice.This cannot be used for items or damages not covered under your insurance plan.
What types of damages are covered?
Cinch Home Services claims to cover slightly more damage than the other companies.
- Undetected pre-existing conditions
- Sediment, rust and corrosion
- Handles, knobs, and drawers are all included in the parts.
Exclusions from the plan
Cinch Home Services offers many of the exclusions that other companies offer for home warranties, such as:
- Perform Routine Maintenance
- Commercial grade devices
- Other warranties may cover repairs or replacements
- Reminders about the subject
- Outside the perimeter of main structure
- The garage is detached.
- The damage caused by unauthorized repairs or renovations
- Intentional or negligent damage
- Animals and pets that are damaged
- Fire, smoke, earthquakes, and flooding can all cause damage.
- There’s much more
Always read your contract to ensure you understand the coverage and limitations.
Maximums for payments and ceilings
Cinch Home Services pays based on an aggregated payment model.Cinch Home Services uses an aggregated model for payments.
Repair times
Cinch Home Services is able to respond quickly when disasters strike and you have a need to file a claim.They promise that if the claim is filed during business hours they will find a technician in two hours.After hours, the company will try to locate a technician within 24 hours.Service requests can be made 24 hours per day and seven days per week.
Service to customers and complaints
Cinch Home Services provides online, phone and email support.The digital dashboard provides a quick and easy way to submit a claim, track progress, and pay your bills.Clicking “Request Service”, once on the site, will take you through several questions that help diagnose your problems and initiate a service visit.The customer service department is accessible by email and phone 24 hours per day.
Customer satisfaction
Cinch Home Services has received mixed online reviews with over 2,000 customer reviews. The average rating is 3.0 stars out of 5.
Choice Home Warranty vs. Cinch ServicesChoice Home Warranty
Cinch Home Services and Choice Home Warranty were compared.Both offer simple plans that provide broad coverage.
| Choice Home Guarantee | Cinch home services | |
|---|---|---|
| Number of packages available | 2 | 3 |
| Trustpilot Ratings | 3.0/5 from over 2,000 reviews | 3.9/5 on over 28,000 reviews |
| Service charge | $85 | $150 |
| States covered | All states except California | All states except Alaska and Hawaii |
Cinch Home Services charges higher service fees, but their plans include more products and parts, so they are the clear winners.
Verdict
Cinch Home Services is trying to simplify the idea of home warranty by offering technology that’s easy to use. This includes covering more things people want, such as handles, drawers and even rust.
Cinch Home Services’ promise of covering undetected conditions is a valuable one, and they pay per item at a rate that matches the rest of the industry.Cinch Home Services appears to be transparent, and their pricing is comparable with the industry.Cinch Home Services could make a good choice for home warranty services if they improve their scores on customer satisfaction and simplify their pricing.
Question and Answer
What is the process for filing a complaint against Cinch Home Services?
Call their customer service line or submit a formal complaint via the website.
What is covered by the plan?
Three plans are available, including both Integrated Systems and Complete Home.The three plans all cover normal wear-and-tear and breakage.
You can cancel your plan at no cost.
Cancellation is free only if you cancel within 30 days of the start date and no claims have been filed.You can cancel your policy even if you have made a claim or if it has been more than 30days since the coverage started. However, there will be charges.The contract will provide details.It is best to speak to a representative of the customer service to determine how much cancellation fees will cost.You can then decide whether it is more cost-effective to pay the fee for cancellation or pay your remaining warranty until the contract expires.
Methodology
When evaluating the coverages and services of a company offering home warranties, there are many factors to take into consideration.Our home warranty review includes a quantitative scoring system to help guide you through your decision making process. This is based on four categories, including total plan costs, support and coverage, transparency, and personalization.We look at 18 features within these four categories.
These include the annual fees, service charges, response time to claims, payment limits, states available, range of contract lengths, customized coverages, use of your own repairer and cancellation free.Each feature is given a fractional score between 0.00 and 1.00 points. We then weigh the feature scores based on the advice of subject matter experts, as well as the importance ranking from the survey.consumers.
We compare the characteristics of each company to average industry values based on our data for the 25 top home warranty providers.We consider third-party reviews as well as customer satisfaction ratings to assess the quality and suitability of home warranty companies.
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