Who needs this service?
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Eligible Families: Low-income families listed in the SECC 2011 database (Rural/Urban) and families with valid Ayushman Cards.
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Senior Citizens (70+): All senior citizens aged 70 years and above (newly added) irrespective of income.
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Emergency Patients: Beneficiaries needing urgent cashless treatment for secondary or tertiary care (hospitalization).
Required documents
To avail free treatment at an empanelled hospital, carry these ORIGINAL documents:
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Ayushman Card (PM-JAY e-Card): Digital or printed copy.
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Aadhaar Card: Mandatory for identity verification (e-KYC).
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Ration Card: For family verification (if required).
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Mobile Number: The one linked to your Aadhaar for OTP authentication.
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Referral Slip: (Only for government-to-private hospital referrals in some states; usually not required for direct emergencies).
Step-by-Step Online Process: Find a Hospital
You can find a hospital using the official PM-JAY website or the mobile app.
Method 1: Using the Official Website (Easiest)
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Go to the Official Portal: Visit https://pmjay.gov.in
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Locate ‘Find Hospital’: On the homepage menu bar, click on the “Find Hospital” button (top left or under the ‘Menu’ section).
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Direct Link: https://hospitals.pmjay.gov.in/
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Enter Search Details:
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State: Select your State (e.g., Uttar Pradesh, Maharashtra).
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District: Select your District.
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Hospital Type: Select “Public” (Govt) or “Private” (For-Profit/Not-For-Profit).
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Specialty: Select the treatment you need (e.g., “Cardiology”, “General Surgery”, “Orthopaedics”). Leave blank to see ALL hospitals.
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Empanelment Type: Usually select “PMJAY”.
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Enter Captcha: Type the security code shown in the box.
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Click Search: A list of hospitals will appear below with:
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Hospital Name & Address.
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Contact Number & Email.
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List of specialties covered (check if your specific treatment is listed).
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Method 2: Using the ‘Ayushman App’
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Download App: Install “Ayushman App” (by National Health Authority) from Google Play Store.
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Login as Beneficiary: Enter your mobile number and authenticate via OTP.
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Tap ‘Find Hospital’: Select the search icon or “Find Empanelled Hospital” option.
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Filter Results: Enter State, District, and Specialty.
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View Map: The app can show hospitals on a map relative to your current location.
Offline Process: District & Local Centers
If you cannot search online, visit these physical centers for help:
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Empanelled Government Hospitals: Go to any large government hospital (District Hospital/CHC). Look for the “Ayushman Mitra” or “PM-JAY Help Desk” (usually near the entrance or registration counter). They have the official list.
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Common Service Centres (CSC): Visit your nearest CSC (Jan Seva Kendra). The operator can check the hospital list for a nominal fee (approx. ₹30 for card services, list checking is often free).
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ASHA / Anganwadi Workers: In rural areas, ask your local ASHA worker. They carry a list of nearby network hospitals.
How to Check Status / Track Application
This section is for tracking your Ayushman Card application or Grievance.
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Check Card Eligibility/Status:
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Login with Mobile Number → Verify OTP.
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Search by Ration Card Number or Aadhaar.
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Status will show: “Verified”, “Pending”, or “Rejected”.
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Track Grievance (Complaint against Hospital):
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Visit: https://cgrms.nha.gov.in/
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Click “Track Grievance” and enter your UGN (Unique Grievance Number).
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Common Problems and Solutions
| Problem | Likely Cause | Solution |
| “No Hospitals Found” | Too many filters selected. | Clear the “Specialty” filter and search only by District. Call the hospital to confirm specific treatment. |
| Hospital Refuses Treatment | Hospital claims “Bed full” or “Package not available”. | IMMEDIATELY call 14555 from the hospital premises. Lodge a complaint on the CGRMS Portal. |
| Name Mismatch | Name on Card differs from Aadhaar. | Carry an affidavit or a secondary Govt ID (Voter ID) to the hospital. Request the Ayushman Mitra to send a “Rectification Request”. |
| Hospital asks for Money | Illegal demand for deposit/medicines. | Do NOT pay. Keep the prescription/bill. Report to the District Grievance Officer (DGO) or call 14555. |
| Treatment Not Listed | Specific surgery not covered. | Ask the doctor for the “Unspecified Package” option. This requires special pre-authorization from the State Health Agency. |
Official Helpline Numbers
Save these numbers for emergencies.
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National Toll-Free Helpline: 14555 or 1800-11-4477 (24×7 Support)
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Grievance Portal: https://cgrms.nha.gov.in/
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Official Website: https://pmjay.gov.in/
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Email Support: pmjay@nha.gov.in
This information is from official sources as of January 2026. Always verify on the official portal for the latest updates.
Next Step for You: Would you like me to help you find the direct PDF list of empanelled hospitals for a specific state (e.g., Uttar Pradesh, Bihar) so you can print it out?
