Ordering pizza online from Dominos is fast and convenient, but sometimes plans change, or an order needs to be modified. Whether you ordered the wrong item, need to change the delivery time, or simply don’t want the order anymore, knowing how to cancel an online Dominos order can save you from unnecessary hassle. In this guide, we’ll walk you through the steps to cancel your order and discuss important policies you should be aware of before doing so.

Step-by-Step Process to Cancel a Dominos Online Order

1. Log in to Your Dominos Account
   • Go to Dominos’ official website or open the Dominos app.
   • Sign in using your credentials if you haven’t already.
2. Access Your Order History
   • Once logged in, navigate to the “Order History” section, which can typically be found in your account dashboard.
   • On the app, tap on the account icon, then go to “My Orders.”
3. Locate the Order You Want to Cancel
   • Review the orders in your history and select the one you want to cancel.
4. Click on ‘Cancel Order’
   • After selecting the order, you should see a “Cancel Order” button if the order hasn’t been prepared yet.
   • Click or tap the button to cancel.
5. Confirm the Cancellation
   • Dominos may ask you to confirm that you want to cancel the order. Once confirmed, you’ll receive an email or notification confirming that your order has been canceled.
6. Call the Store if the Option to Cancel Isn’t Available
   • If the “Cancel Order” button isn’t visible, this usually means the store has already begun preparing your order. In this case, call the Dominos store where your order is being processed directly. Explain your situation and request the cancellation over the phone.

Dominos Policies Regarding Cancellations and Refunds

• Time Restrictions: You can only cancel an order if the store hasn’t started preparing it. Once preparation begins, cancellation via the website or app will no longer be available.
• Refund Process: If you cancel your order before preparation, Dominos will typically issue a refund to your original payment method. Refunds may take 3-5 business days to process, depending on your bank or payment provider.

Common Issues and Troubleshooting Tips

• Cancel Button Not Visible: This usually happens if the store has already started making your pizza. Try calling the store directly to request a cancellation.
• Technical Issues: If the app or website is slow or not responding, close the app and reopen it, or try clearing your browser cache.
• Refund Delays: If you’ve canceled your order but haven’t received your refund within a week, contact Dominos customer support for assistance.

FAQs About Canceling a Dominos Order

1. Can I cancel a Dominos order after it’s been prepared?
No, once the store starts preparing the order, online cancellations are no longer allowed. You can call the store directly, but cancellation may not always be possible at that point.

2. How long does it take to get a refund from Dominos?
Refunds typically take 3-5 business days, but this can vary based on your bank or payment provider.

3. Can I cancel a Dominos order placed for future delivery?
Yes, you can cancel future orders as long as the store hasn’t started preparing them. Simply follow the same process outlined above.

Conclusion

Canceling a Dominos order online is straightforward as long as you act before the store starts preparing your order. Remember to keep an eye on your order status, and if you encounter any issues, contacting the store directly is your best option. By following this guide, you’ll avoid unwanted charges and streamline the refund process from Dominos. Always review Dominos’ policies to ensure a smooth cancellation experience.

For more tips on handling online orders or managing refunds, check back regularly!

FAQs

1. Can I cancel a Dominos order after it’s been prepared?

Once the store starts preparing your Dominos order, the option to cancel it online will no longer be available. At this point, you can try calling the store directly to request a cancellation, but it’s not always guaranteed that your request will be accommodated.

2. How long does it take to get a refund from Dominos after canceling an order?

After canceling your Dominos order, it typically takes 3-5 business days to receive the refund. However, the exact time frame depends on your payment method and bank processing times. Be sure to monitor your account during this period.

3. Can I cancel a Dominos order that’s scheduled for future delivery?

Yes, you can cancel a Dominos order scheduled for future delivery as long as the store hasn’t started preparing it. Follow the same steps to access and cancel the order online via your Dominos account.

4. What should I do if I can’t see the option to cancel my Dominos order?

If the “Cancel Order” option isn’t visible in your account, it’s likely that the store has already begun preparing your order. In this case, you can contact the Dominos store directly by phone and request the cancellation. They may still accommodate your request if the order is in the early stages of preparation.

5. What happens if I experience delays in receiving my refund from Dominos?

If more than five business days have passed and you haven’t received your refund after canceling a Dominos order, contact Dominos customer service to resolve the issue. Refund delays can happen due to bank processing times or technical issues.