How to Cancel an Order from Walmart Online: A Step-by-Step Guide
Walmart is one of the largest online retailers, offering a wide variety of products ranging from groceries to electronics. If you’ve placed an order and later realize that you need to cancel it, Walmart provides a convenient cancellation process. In this article, we will guide you through the steps to cancel your order from Walmart online and provide tips on what to do if your cancellation is not possible.
Step 1: Act Quickly
The most important thing to note is that Walmart only allows cancellations for a short period after the order is placed. Once the order moves into the shipping process, cancellation is no longer an option, and you’ll need to explore other options such as returning the item after delivery.
Step 2: Log into Your Walmart Account
To cancel an order, follow these steps:
- Visit Walmart’s Website or Open the App: Go to Walmart.com or open the Walmart app on your smartphone.
- Log in: Sign in to your Walmart account using your credentials. You must be logged into the account that was used to place the order.
- Go to Your Account: Once logged in, click on the account icon located at the top right of the screen or app menu. This will take you to your account dashboard.
- Navigate to ‘Purchase History’: In your account dashboard, select the “Purchase History” option. This will display a list of all your recent orders.
Step 3: Select the Order You Want to Cancel
- Find the Order: Scroll through your purchase history to locate the specific order you want to cancel.
- Select ‘Request Cancellation’: Next to the order, you should see a “Request Cancellation” button if the order is still eligible for cancellation. Click on this option.
Step 4: Confirm the Cancellation
- Review Cancellation Details: Walmart will prompt you with a summary of the items you wish to cancel. Double-check that you’ve selected the correct items or the entire order for cancellation.
- Submit Cancellation Request: Once confirmed, click on the button to finalize the cancellation. You should receive a confirmation email from Walmart, notifying you that your order has been successfully canceled.
Step 5: Check Refund Status
Once your order is canceled, Walmart will initiate a refund. Refunds are typically processed to the original method of payment within 3-5 business days, although this can vary depending on your bank or card issuer. You can check the refund status in the “Purchase History” section of your Walmart account.
What to Do If You Can’t Cancel the Order
If the cancellation window has closed and your order has already entered the shipping process, you have the following options:
- Refuse the Delivery: If you no longer want the item, you can refuse the package when the carrier delivers it. The package will be returned to Walmart, and you will be issued a refund.
- Return the Item After Delivery: If you missed the cancellation window and accepted the delivery, Walmart offers an easy return process. You can either return the item in-store or by mail using a prepaid return label, depending on the product category.
Key Tips to Remember
- Cancel Fast: The window for cancellations is short, so be sure to act quickly.
- Digital Orders: Orders for digital goods, such as e-gift cards or software downloads, usually cannot be canceled after purchase.
- Order Modifications: Walmart doesn’t allow you to modify an order once it has been placed. If you need to change an item or delivery address, your only option is to cancel the order (if still possible) and place a new one.
Final Thoughts
Canceling an order from Walmart online is relatively simple, but it’s essential to act fast before the order progresses to shipping. Always check your purchase history and act within the cancellation window to avoid unwanted deliveries. If cancellation isn’t possible, returning the item is a hassle-free alternative provided by Walmart’s customer service.
By following the steps outlined in this guide, you’ll be able to cancel your Walmart order efficiently, ensuring a smooth shopping experience.
FAQs for How to Cancel an Order from Walmart Online
1. How can I cancel an order on Walmart online?
To cancel an order from Walmart online, log into your account, navigate to your purchase history, find the order, and click “Request Cancellation” if it’s still eligible for cancellation. You must act quickly, as Walmart only allows cancellations for a limited time before the order is processed for shipping.
2. Can I cancel my Walmart order after it’s shipped?
No, once an order is shipped, Walmart does not allow cancellations. However, you can refuse delivery or return the item after receiving it by following Walmart’s return process.
3. How long does Walmart take to process refunds after canceling an order?
Walmart typically processes refunds within 3-5 business days after the order is canceled. However, the time may vary depending on your bank or payment provider.
4. Why can’t I cancel my Walmart order?
If the “Request Cancellation” option is not available, it means your order has already entered the shipping phase and can no longer be canceled. You will need to return the product once it’s delivered.
5. Can I modify my Walmart order instead of canceling it?
No, Walmart does not allow modifications to an order once it has been placed. Your only option is to cancel the order (if still possible) and place a new one with the correct details.
6. What should I do if I can’t cancel my Walmart order?
If you can’t cancel your order, you can either refuse delivery when it arrives or initiate a return through Walmart’s return policy after receiving the item.
7. Can I cancel a digital order from Walmart?
No, digital orders such as e-gift cards or software downloads cannot be canceled after purchase due to the nature of the product.