Who needs this service?
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New Employees: To link UAN with Aadhaar/PAN for employer contributions.
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Existing Members: To correct mismatched details, enable online withdrawals/claims, or fix “rejected” claim status due to KYC errors.
Required Documents:
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Aadhaar Card (Must be linked to your active mobile number for OTP).
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PAN Card (Mandatory for tax purposes if withdrawal amount > ₹50,000 and service < 5 years).
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Bank Account Details (Account Number & IFSC Code – name on bank account must match EPF name).
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Passport (Mandatory only for International Workers).
Online Application Process (Step-by-Step)
1. Go to the Official Member e-Sewa Portal:
- URL: https://unifiedportal-mem.epfindia.gov.in/memberinterface/
(Note: Ensure URL starts with unifiedportal-mem for the employee interface).
2. Login to Your Account:
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Enter your UAN (Universal Account Number), Password, and Captcha.
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Click Sign In.
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If you have not activated UAN yet, click “Activate UAN” below the login box first.
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3. Navigate to KYC Section:
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On the top menu bar, click Manage.
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Select KYC from the dropdown list.
4. Add KYC Details:
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You will see a list of document types: Bank, PAN, Aadhaar, Passport, etc.
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To Update Bank:
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Check the box next to “Bank”.
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Enter your Bank Account Number and IFSC Code.
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Click Verify IFSC (The branch name will appear automatically).
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To Update PAN:
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Check the box next to “PAN”.
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Enter your 10-digit PAN Number and Name on PAN.
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To Update Aadhaar:
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Check the box next to “Aadhaar”.
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Enter your Aadhaar Number.
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5. Save and Verify:
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Check the consent box (“I hereby consent to provide my Aadhaar…”).
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Click Save.
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For Bank/Aadhaar: An OTP will be sent to your Aadhaar-linked mobile number. Enter this OTP to submit the request.
Offline Process (For Major Mismatches)
If your name, DOB, or gender in EPFO is completely different from your documents (e.g., “Ramesh Kumar” vs “Suresh Singh”), the online system will reject it. You must use the Joint Declaration Form (JDF).
Where to submit: Your Regional EPFO Office (or via Employer).
Process:
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Download Form: Search for “EPFO Joint Declaration Form” on the official website or ask your HR.
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Fill Details: The form has two columns—”Correct Details” and “Wrong Details”. Fill them carefully.
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Signatures: You and your Employer must sign and stamp the form.
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Attach Proofs: Attach self-attested copies of Aadhaar, PAN, and specific proofs for the correction (e.g., Birth Certificate for DOB).
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Submit: Hand it over to the Regional Provident Fund Commissioner (RPFC) office where your company is registered.
How to Check Status
Portal Link: https://unifiedportal-mem.epfindia.gov.in/memberinterface/
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Login to the portal.
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Go to Manage → KYC.
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Look at the table “KYC Pending for Approval”:
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Pending with Employer: Your HR needs to approve it using their Digital Signature (DSC).
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Pending with Bank: The bank is verifying your details (for bank KYC).
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Look at the table “Currently Active KYC”:
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If your document is listed here with status “Approved” or “Verified”, the process is complete.
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Common Problems and Solutions
| Problem/Error | Reason | Solution |
| “Name mismatch with Aadhaar” | Your name in EPF is slightly different (spelling/initials) than Aadhaar. | If minor: Submit a request online. If major: Use the Offline Joint Declaration Form. |
| “Details not matching with PAN” | Name or DOB on PAN does not match EPF records exactly. | Ensure name on PAN matches EPF exactly. Correct PAN card first via NSDL if needed. |
| OTP Not Received | Mobile network issue or Aadhaar not linked to mobile. | Check if mobile is linked to Aadhaar at UIDAI.gov.in. Restart phone/clear browser cache. |
| “Verification Failed by Bank” | Account name mismatch or Dormant account. | Ensure the bank account is active and your name in the bank matches EPF records exactly. |
| Status Stuck at “Pending with Employer” | Employer has not digitally signed your request. | Contact your HR/Accounts department immediately. They must approve it within 60 days. |
Official Helplines
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Toll-Free Number: 1800 118 005
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WhatsApp Helpline: (Varies by region, check “Contact Us” on the official site)
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Email Support:
employeefeedback@epfindia.gov.in -
Grievance Portal: EPFiGMS (epfigms.gov.in) – Use this if the employer refuses to sign or delays indefinitely.
Next Step: Would you like me to find the specific email ID for your regional EPFO office or explain how to file a grievance on EPFiGMS if your employer is not cooperating?
This information is from official sources as of January 2026. Always verify on the official portal for the latest updates.
