LPG Subsidy: How to Check Subsidy Status and Resolve Non‑Receipt Issues

Who needs this service?

• Pradhan Mantri Ujjwala Yojana (PMUY) Beneficiaries: Eligible for ₹300 per cylinder subsidy (up to 12 cylinders/year).

• General Domestic Consumers: Eligible for standard subsidy if annual household income is below ₹10 Lakhs and they have not voluntarily opted out.

• Consumers facing issues: Those who have booked and received cylinders but have not received the subsidy amount in their bank account.

Required documents:

• Aadhaar Card: Mandatory for both LPG connection and Bank Account (Linked).

• LPG Consumer Number: 17-digit ID (found on your blue book/cash memo).

• Bank Passbook: First page showing Account Number and IFSC code.

• Ration Card: For address and family composition proof (especially for PMUY).

• Mobile Number: Must be the same one registered with your LPG agency and Aadhaar.

1. Online Application & Status Check Process (Step-by-Step)

The most reliable way to check your status is through the official myLPG portal or your specific provider’s website.

A. Universal Method (All Providers)

1. Visit the Official Portal: Go to https://www.mylpg.in.

2. Select Your Provider: On the right side, you will see three cylinder images (Indane, HP Gas, Bharat Gas). Click on your provider’s cylinder image.

3. Register/Sign In:

   • If you are a new user, click “New User” at the top right. Enter your 17-digit LPG ID (or State/District/Distributor details) and registered mobile number.

   • If registered, click “Sign In” and login with your mobile number/email and password.

B. Provider-Specific Steps

For Indane Gas (Indian Oil):

1. Go to https://cx.indianoil.in or click the Indane cylinder on mylpg.in.

2. Login to your account.

3. On the dashboard, look for the option “View Cylinder Booking History” or “Subsidy Status”.

4. Direct Complaint Method (No Login Required):

   • Visit https://cx.indianoil.in/srl/customersupport.

   • Click on “LPG”.

   • In the text box “Complaint/Query”, type “Subsidy Not Received” and click Proceed.

   • Select category “Subsidy Related (PAHAL)” → Sub-category “Subsidy Not Received”.

   • Enter your Mobile Number or LPG ID to view your latest transaction status.

For Bharat Gas (BPCL):

1. Go to https://my.ebharatgas.com.

2. Click “Sign In” and enter your credentials.

3. Once logged in, click on “My Subsidy” or “Cylinder Booking History” on the left-side dashboard.

4. You will see a table with “Booking Date,” “Cash Memo Date,” and “Subsidy Transferred Amount”. If the amount is ₹0.00 or blank, the subsidy has failed.

For HP Gas (HPCL):

1. Go to https://myhpgas.in.

2. Click “Sign In” (top right corner).

3. After logging in, click on “Track Your Refill” on the dashboard.

4. Look for the column “Subsidy Status”. It will show “Success” or “Failed” along with the bank name and date.

2. Offline Process (If Online Fails)

If you cannot access the internet or the online data is incorrect, follow these offline steps:

1. Visit Your Bank Branch:

   • Ask for the “DBT / Aadhaar Seeding Status”.

   • Verify if your Aadhaar is mapped to your account on the NPCI Mapper. (Simply linking Aadhaar to the bank account is not enough; it must be mapped for DBT).

2. Visit Your LPG Distributor:

   • Ask for a “Subsidy Status Report”.

   • If your Aadhaar is not linked, request the “Aadhaar Linking Form”.

   • Submit a physical copy of your Aadhaar card and passbook if they claim “KYC Pending.”

3. Common Problems and Solutions

Here are the top 5 reasons for subsidy failure and how to fix them immediately.

Error 1: “Transaction Failed” / Bank Account Inactive

• Reason: The bank account linked to your LPG ID is closed, dormant, or has a transaction limit.

• Solution: Visit your bank and activate the account. Ask them to enable “DBT Transfer”. If you have multiple bank accounts, check the one most recently linked to Aadhaar; the subsidy always goes to the last seeded bank account.

Error 2: Aadhaar Not Linked to Bank (NPCI Mapping)

• Reason: Your Aadhaar is linked to the bank for KYC, but not for government subsidies (NPCI).

• Solution: Submit a specific request at your bank branch: “Please map my Aadhaar number to this account on the NPCI mapper for DBT.”

Error 3: Mandatory Biometric e-KYC Pending (New 2025-26 Rule)

• Reason: The government has made Biometric e-KYC mandatory for all subsidy beneficiaries to weed out fake connections. If you haven’t done this, your subsidy is put on hold.

• Solution: Visit your gas agency with your Aadhaar card and ask for “Biometric Authentication” (thumb impression or face scan). Once successful, subsidy resumes in the next cycle.

Error 4: Income > ₹10 Lakhs

• Reason: If you or your spouse declared taxable income above ₹10 Lakhs in the previous financial year, you are automatically removed from the subsidy list.

• Solution: This is irreversible unless you can prove your income has dropped below the threshold by submitting new IT returns to the distributor.

Error 5: Name Mismatch

• Reason: Your name on the Aadhaar card does not match the name on the Bank Account or LPG connection exactly (e.g., “Ram Kumar” vs “Ram Kumar Sharma”).

• Solution: Update your Name in the Bank records to match your Aadhaar card exactly.

4. Official Helpline Numbers

If your issue is not resolved by the distributor or bank, escalate it to the official government helplines.

• LPG Emergency Helpline: 1906 (24×7)

• General LPG Subsidy Helpline (PAHAL): 1800-233-3555

• Bharat Gas Toll-Free: 1800-22-4344

• Indane Gas Toll-Free: 1800-233-3555

• HP Gas Toll-Free: 1800-233-3555

Grievance Portals:

• Indane: https://cx.indianoil.in/srl/customersupport

• Bharat Gas: https://my.ebharatgas.com/bharatgas/contact.aspx

• HP Gas: https://myhpgas.in/myHPGas/HPGas/Complaint.aspx

Next Step for You: Would you like me to guide you on how to check if your Aadhaar is correctly mapped to your bank account using the UIDAI website?

This information is from official sources as of January 2026. Always verify on official portal for latest updates.