How to View and Pay Electricity Bill Online in Your State Safely

Who needs this service?

• Any Indian citizen with an electricity connection (domestic, commercial, or agricultural) who wants to pay bills without visiting a physical office.

• Tenants needing to pay bills for rented properties (even if the meter is in the landlord’s name).

Required documents:

• Unique Consumer ID: This number is on your old electricity bill. It may be called:

  • Consumer Number (Maharashtra, Delhi)

  • Account ID (Karnataka – BESCOM)

  • CA Number (Bihar, Bengal)

  • K Number (Rajasthan)

  • Service Number (Tamil Nadu, Telangana)

• Mobile Number: Preferably the one linked to your bank account for OTP.

• Payment Method Details: UPI ID (GooglePay/PhonePe/Paytm), Debit/Credit Card, or Net Banking credentials.

Step-by-Step Online Payment Process

There are three safe ways to pay: (A) Unified Payment Apps (Easiest), (B) Official State Website (Direct), and (C) UMANG App (Govt. Centralized).

Method A: Using UPI Apps (GooglePay, PhonePe, Paytm)

Recommended for beginners. Uses the Bharat Bill Payment System (BBPS) for instant updates.

1. Open your preferred app (e.g., PhonePe).

2. Go to the “Recharge & Pay Bills” section and select “Electricity”.

3. Select your State and Electricity Board (e.g., Maharashtra – Mahavitaran or Tamil Nadu – TANGEDCO).

4. Enter your Consumer Number (and Billing Unit/Sub-division code if asked—refer to your physical bill).

5. Click “Confirm”. The app will automatically fetch your current bill amount and due date.

   • Note: If the amount is ₹0 or incorrect, do not proceed. Check the “Common Problems” section below.

6. Click “Pay Bill” and enter your UPI PIN.

7. Save the screenshot of the “Payment Successful” screen as proof.

Method B: Using Official State Electricity Board Portals

Recommended if you need a formal receipt or want to apply for a new connection.

1. Visit your state’s official portal (see the Quick Reference Table below).

2. Look for a button labeled “Quick Pay”, “View & Pay Bill”, or “Online Payment”.

   • Pro Tip: You usually do not need to register/login just to pay a bill. Look for “Quick Pay” options.

3. Enter your Consumer Number and the Captcha code.

4. Verify the Consumer Name displayed on the screen matches yours (or your landlord’s).

5. Enter your Mobile Number and Email (for the receipt).

6. Select “Pay Now” and choose: Credit Card, Debit Card, UPI, or Net Banking.

   *

7. Once paid, a Digital Receipt will be generated immediately. Download PDF and save it.

Method C: Using the UMANG App (Govt. of India)

1. Download UMANG from Google Play/App Store.

2. Register with your mobile number and MPIN.

3. Search for “Bharat BillPay” or your specific state provider (e.g., “UPPCL”).

4. Enter your Consumer Number to fetch the bill.

5. Pay using the integrated secure gateway.

Quick Reference: Official State Portals (2026)

Use these exact links to avoid fake phishing sites.

Offline Process (If Online Fails)

If online payment is not possible, visit these authorized centers:

• District/Sub-Division Office: Visit the “Assistant Engineer (Revenue)” office of your electricity board.

• Citizen Service Centers (CSC): Look for MeeSeva (AP/Telangana), Bangalore One (Karnataka), e-Seva, or Common Service Centers (CSC) in your neighborhood.

  • Requirement: Carry the original old bill. Cash payments are usually accepted up to ₹5,000 (varies by state).

How to Check Payment Status

• Via Portal: Go to the official website $\rightarrow$ Click “View Last Online Payment Receipt” $\rightarrow$ Enter Consumer No.

• Via SMS: Most boards allow status checks via SMS.

  • Example (General Format): Send BILL <Space> ConsumerNumber to the official helpline (e.g., 1912).

• If status says “Pending”: Do not pay again immediately. Wait 24-48 hours for the bank to settle the transaction with the electricity board.

Common Problems & Solutions

1. “Transaction Failed” but money deducted from bank:

• Solution: Do not make a second payment. Wait for 24 hours. The money will either be refunded to your bank or credited to the bill automatically.

• Fix: If not resolved in 3 days, email the Transaction ID to your bank’s support and the electricity board’s helpdesk.

2. “Invalid Consumer Number” Error:

• Solution: Check if your board has changed codes (e.g., UP recently migrated rural accounts to 10-digit numbers). Look at your latest physical bill for the new ID.

• Fix: Ensure you selected the correct “Sub-division” or “Circle” if the app asks for it.

3. Bill shows “Zero” or “Paid” when it is not:

• Solution: This often happens 1-2 days after the bill generation date.

• Fix: Wait for the official email/SMS notification that the bill is generated, then try again.

4. Wrongly paid to another Consumer Number:

• Solution: Extremely difficult to reverse.

• Fix: Immediately visit the local subdivision office with your proof of payment and write a written application to the Assistant Engineer requesting a transfer of credit (Success is not guaranteed; verify numbers twice!).

5. Unable to download receipt:

• Solution: Popup blockers often stop the download.

• Fix: Disable popup blockers in your browser or check the “History/My Account” section of the portal.

⚠️ CRITICAL SAFETY WARNING: SMS Fraud

Scenario: You receive an SMS/WhatsApp: “Dear User, your power will be disconnected tonight at 9:30 PM due to unpaid bills. Call this number [98XXX-XXXXX] immediately.”

• FACT: Electricity boards NEVER disconnect power at night.

• FACT: They NEVER ask you to call a personal 10-digit mobile number.

• ACTION:

  1. DO NOT CALL the number.

  2. DO NOT CLICK any links (like bit.ly or ngrok).

  3. Check your status only on the official app/website listed above.

  4. Report to 1930 (Cyber Crime Helpline).

Official Helplines

• Universal Electricity Helpline (All India): 1912

  • (Dial this from your registered mobile for complaints, bill disputes, or supply issues).

• Cyber Fraud Reporting: 1930

This information is from official government sources (Discom portals, NPCI, Ministry of Power) as of January 2026. Always verify the URL in your browser address bar before paying.